Refund Policy

At TheBuzzShield, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy.

 

Eligibility for Refunds

 

To be eligible for a refund, the item must meet the following conditions:

• The product must be unused and in the same condition that you received it.

• The product must be in its original packaging with all included components, manuals, or accessories.

• The refund request must be made within [X] days of receiving the product.

• Proof of purchase (e.g., receipt, order confirmation) is required to process a refund.

 

Non-Refundable Items

 

The following items are not eligible for refunds:

• Gift cards

• Items on sale or clearance

• Customised or personalised products

• Products marked "final sale"

 

Requesting a Refund

 

To initiate a refund request:

1. Contact us at [insert email] within [X] days of receiving your order. Please include your order number and details of the product you would like to return.

2. Our customer service team will respond within [X] business days with instructions on how to proceed, including return shipping information.

 

Return Shipping

 

• Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• The original shipping costs are non-refundable unless the product is defective or damaged.

 

Refund Processing

 

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.

 

Late or Missing Refunds

 

If you haven’t received a refund yet:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

3. If you have done the above and still have not received your refund, please contact us at [insert email].

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [insert email] within [X] days of receiving the product.

 

Damaged or Defective Items

 

If you receive a defective or damaged product, please contact us at [insert email] within [X] days of receiving the product. We will provide instructions on how to return the item for a replacement or full refund, including the coverage of return shipping costs.

 

Changes to This Policy

 

We reserve the right to update or modify this refund policy at any time. Changes will take effect immediately upon posting on this page. Please review this policy periodically for any updates.

 

Contact Us

 

If you have any questions about our refund policy, please contact us at:

Email: support@thebuzzshield.com.au
Phone: +61411926062
Location: Perth, WA